We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• To be eligible for a return, please make sure:

• Your item is unused and in the same condition that you received it.

• The item is in the original packaging.

• You provide a receipt or proof of purchase.

• Only regular priced items may be refunded. Sale items cannot be refunded.

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at:
[email protected]

Please send your item to: Oshoom LLC

Exempt Goods

The following are exempt from refunds:

• Gift cards

• Some health and personal care items

Partial Refunds are granted

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and still have not received your refund, please contact us at: [email protected]

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the emailed adress.

• You will be responsible for paying your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• Please see, we cannot guarantee that we will receive your returned item.